Return & Refund Policy

1. 30-Day Return Window

At NexamedRx, customer satisfaction and patient safety are our highest priorities. If you are not completely satisfied with your order, you have 30 days from the date of delivery to request a return, exchange, or refund.

2. Returns for Defective and Non-Defective Products

• Defective / Damaged / Incorrect Items: If your package arrives damaged, incomplete, or with an incorrect product, notify us immediately. We will issue a free replacement or 100% full refund including all shipping fees.
• Non-Defective / Customer Remorse: If you changed your mind, items in their original, unopened, and sealed manufacturer packaging can be returned within 30 days of delivery.

3. Exchanges

We gladly accept product exchanges. If you received the wrong item or wish to exchange an unopened product for an alternative, contact our support team. Once the original item is received and verified, your replacement order will be dispatched the same or next business day.

4. Return Method & Shipping Costs

• Return Method: By Mail.
• Return Shipping Label: Provided by NexamedRx customer support upon request.
• Return Fees: $0.00 (No restocking fees; free return shipping for damaged or defective items).

5. How to Initiate a Return

1. Contact our customer support team via email at susa@meridianexpressdelivery.com or phone at +17209703066.
2. Provide your order number, photo evidence (if damaged or defective), and reason for return.
3. Receive your return authorization and prepaid mailing instructions.
4. Package the item securely and drop it off with the designated courier.

6. Refund Timeline

Once your returned package is received and inspected (usually within 1–2 business days), your refund will be processed immediately. Refunds are credited back to your original payment method or issued as store credit within 3 to 5 business days.